A Crash Course For The First-Time Manager Or Supervisor Agenda

Seminar: ID# 1003664

This course is available in both in-person and video conference formats.

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Agenda

• The first (and most serious) temptation the new supervisor faces - and how to resist it
• Self-learning goals that will get you up to speed fast
• What your supervisor wants (and doesn't want) from you in six key areas
• Important questions to ask during the first week at your new job
• The paperwork mountain: a two-step process to make sure you never miss a "must read" document
• How to get off to a good start: seven specific guidelines that will help you earn respect right away
• Tips for supervising former peers and current friends

• Six ways to achieve personal excellence as a leader
• Bureaucracy basher, expediter and five more hats you'll wear as a new supervisor
• Four necessary steps that will minimize your staff members' resistance to change and motivate them to do more
• Leadership errors: how to recover when you make a mistake
• How to quickly assess...your people...so you can minimize their weaknesses and maximize their strengths; your team...so you can adopt the appropriate leadership style

• What you should delegate - and what you must not
• How to delegate work and ensure it's done right - without meddling
• The delegation traps every new supervisor must learn to avoid
• What motivates employees — according to them (many supervisors have it backward. Do you?)
• How to help your employees find more meaning in (and better connection to) their work
• Five proven motivators and rewards to help your employees succeed
• The basics of an effective performance evaluation
• The most common causes of unsatisfactory performance - and how to help your employees overcome them
• Five critical factors in administering discipline, so you can correct people without destroying their motivation to change

• Management communication: skills for projecting authority and getting cooperation from your new staff
• The five most important ways people communicate
• How to recognize the "red flags" of body language
• The power of a positive mind-set: where it comes from, how to get it, and how to keep it, no matter what's happening to you
• The one key quality you can develop that determines your influence with others