During this program we will cover many teller regulatory and compliance issues. We will look at your signature contract, state and federal rules regarding the handling of checks. You will review some fundamentals but move towards the more advanced check issues involving fiduciaries, scams, and holds. Annual required training on both BSA and Regulation CC.What You'll Learn:Covered Topics

Endorsements-Business, Personal and Fiduciary

When do we know a customer is deceased and what to do with the checks afterward

What do we do with "or and and" checks

What to do when the amounts don't match on a check

What to do when the customer wants you to cash a check made payable to the bank

Legal Issues--Postdated, Stale dated, Stop Payments On Checks

Check Scams

How and When to Place Holds-Regulation CC

How to hold a cashier's check

How to hold a treasury check

How to hold corresponding funds when cashing a check

Security features on Treasury Checks and Postal Money Orders

Breaking down the signature card-who can do what

Working with POAs, Representative Payees, Trustees, Executors

Handling Checks for fiduciaries

How money moves and time frames

BSA Staff training

Who Should Attend
Tellers, Head Tellers, Branch Staff, Customer Service Representatives and Branch Managers.

Continuing Education Credits:

Click the 'Credits' tab above for information on PHR/SPHR, PDCs, and other CE credits offered by taking this course.

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Teller Compliance Issues

Available 11:00am till 1:00pm EST or via On-Demand

Qty: On-Demand ($279.00)